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The Returning Conundrum

Supported by ReBOUND Returns

Summary

Returns is an integral part of the customer proposition.

For customers it is one of the most important factors when considering a purchase or choice of merchant. For the merchant, providing the right level of service is a ‘hygiene’ factor whilst managing the process internally can both make or destroy the brand's relationship with its customers.

This report explores the key data points that illustrate the issues and opportunities of a professionally-run returns proposition. This insight is supported by expert comment from the report's supporters, ReBOUND Returns.

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