Omni-Channel Order Management

Overview

IBM Watson Customer Engagement and GBS invites your Customer and Prospect to "Omni-Channel Order Management to Increase Sales and Reduce Costs", where we will discuss approaches on how Order Management solutions provide real-time global inventory visibility, sophisticated sourcing and fulfillment logic across all channels, and intelligent linking of inventory to demand.  The premise is Customer who deploy IBM's OMS with GBS will be able to drive superior Omni-channel Customer Experience in addition to reducing cost through stock optimisation.

For more details and to register Please Register Here!

No retailer wants its customer to have a poor fulfilment experience of ordering a product online for collection at the store to find its out of stock. In an era where Amazon has raised the stakes of differentiating through fulfilment, its surprising that many retailers have yet to optimise omni-channel operations to fully eliminate issues like this today. Forester recently commented that Omni-channel commerce and fulfilment tops retailers’ investment priority lists year after year because the bar keeps being raised for seamless, omni-channel customer experiences.

During this end of day conference and workshop, your clients and prospects will receive retail industry insight from analysts IMRG and thought leadership from GBS including a customer case study in addition to hands on experience of the power of Watson as their trusted advisor.   This will offer an opportunity to understand how AI can help their business drive differentiation and lower costs in the omni-channel world.

·        Analysts IMRG, Andy Mulcahy will share his current view of the UK Retail Market and his observations from the holiday peak season
·        Order and inventory optimisation to drive customer service.  Julian Burnett, IBM VP Retail Strategy, will share his personal experience when working for major high street retailers. With working capital squeezed hard, demand forecasting still an imprecise science and intake margins and markdown under constant pressure it pays to make every last drop of inventory work hard
·        Live Omni-Channel Demo Scenarios Join our cast of characters in a seamless omni-channel demo scenario where our consumer will seamlessly interact with a brand (while constantly changing his mind) on the web, call center, and physical store; leveraging multiple omni-channel capabilities.
·        IKEA, Bjorn Johannson, IKEA's Lead Enterprise Architect will share the IKEA experience of delivering global  omni channel transformation - presentation and Q&A

Audience
·        CMO, CDO, CIO, VP and Head of e-Commerce, Digital Experience ,Omni Channel retail and Order Management Systems.
·        Limited to 25 delegates in order to better interact with everybody present at the event.

Event Date 27th Feb 2019 to 27th Feb 2019
Event Time 15:00 to 18:30
Location Grange St. Paul’s Hotel