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Overview

IMRG’s third edition of the Virtual Roundtable will bring its wide community of retailers* together once again, to debate best practice and share insight around key industry topics.

IMRG’s Virtual Roundtable will provide opportunities for senior retailers like you to share insight and experiences with each other, to help you contextualise the trends and developments you are seeing in relation to changing customer expectations around delivery. This roundtable event will last one hour, with spaces limited to 10 retail attendees, and you are invited to suggest topics for discussion in advance.

We’ll look to the Consumer Home Delivery Report, a review which helps retailers shape their delivery proposition and anticipate future need, to use as a basis for analysing what impact COVID-19 has had on customers attitudes to delivery. With delivery being one of the areas of online retail most notably impacted by COVID-19, we look to discuss how retailers have adapted to these changes and whether these will be a temporary shift, or a long-term operational necessity.

We’ll break down various aspects of delivery looking in to changes around: delivery and Click & Collect demand, the most important features of delivery post-outbreak, the impacts on returns processes, and much more, giving you actionable insight to help you adapt to the ‘new normal’.

At this event, we will debate:

  • The trends and developments you are seeing in relation to changing customer expectations around delivery
  • What impact COVID-19 has had on customers attitudes to delivery
  • Will changes to how retailers are operating become long-term?
  • The various aspects of delivery and how to form the best strategy going forward

IMRG will be joined by Loqate and Metapack to help provide insight at this roundtable.

*Please note that spaces on this virtual roundtable event are only available to retailers, and will be allocated on a first come, first served basis.

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Event Date 29th Sep 2020 to 29th Sep 2020
Event Time 11:00 to 12:00 BST
Location Online