Learn about the customer response to delivery in 2018

What do shoppers expect from online delivery?

Join IMRG and GFS as we discuss the findings of an extensive report on consumer home delivery. Maru/edr surveyed 2,000 UK shoppers – we’ll analyse the responses and advise retailers what the results mean for online delivery best practice in 2019.

You will learn:

  • What customers value most in the home delivery service
  • How paid delivery impacts a customer’s purchase decision
  • The extent to which customers take returns options into account when making a purchase
  • Customer preferences for the various delivery options
  • How many customers take environmental packaging into account when making a purchase

This webinar will be 30 minutes long and limited to 100 guests. 



  • Bobbie Ttooulis

    Bobbie Ttooulis

    CMO Group Marketing, GFS

    Bobbie is CMO Group Marketing at GFS who help retailers grow by taking the complexity and cost out of delivery so they can concentrate their efforts on selling more.
  • Andy Mulcahy

    Andy Mulcahy

    Strategy and Insight Director, IMRG

    Andy has worked at the heart of the online retail industry since 2010 – researching and producing reports on trends and developments affecting the sector. During that time, Andy has developed strong knowledge in multiple areas of online retail, with particular expertise in Black Friday.
Event Date 31st Jan 2019 to 31st Jan 2019
Event Time 14:00 to 14:30
Location Online