IMRG Data Webinar - Customer Acquisition and Retention


Competition in online retail is fierce and 2019 is set to be a year that brings many challenges – from the tumultuous macro-economic climate through to changing technology and a growing leaning towards retail as experience.

So what do you need to do to ensure you are capturing new customers, retaining existing ones and reactivating ones that have become dormant?

Join IMRG and iAdvize in our Data Webinar and learn about the latest data we’re tracking relevant to customer engagement. 

Our unique data insights are derived from more than 210 leading retailers real performance data.

You will learn:

  • Active customer retention and old customer reactivation rates
  • The percentage of new customers and their specific conversion rates
  • The split of traffic and sales across marketing channels
  • Behavior across mobile devices

IMRG webinar image

This webinar will be 30 minutes long and is limited to 100 guests.


  • Andy Mulcahy

    Andy Mulcahy

    Strategy and Insight Director, IMRG

    Andy has worked at the heart of the online retail industry since 2010 – researching and producing reports on trends and developments affecting the sector. During that time, Andy has developed strong knowledge in multiple areas of online retail, with particular expertise in Black Friday.
  • Stuart Gordon

    Stuart Gordon

    Country Manager UK, iAdvize

    Stuart is responsible for managing the overall UK operation and leadership of the team in London. He is focussed on expansion strategies and operational planning within this territory.

    iAdvize is a conversational marketing platform that connects customers or prospects in need of advice with experts who are available 24/7 via real-time messaging. iAdvize is the European leader in conversational marketing and is used by more than 600 businesses across 60 different countries around the world, including major brands like Cdiscount, Disney, BMW, Michelin, HoF, Decathlon, TUI, Interflora, Feelunique and Alfred Dunhill.
Event Date 10th Apr 2019 to 10th Apr 2019
Event Time 14:00 to 14:30
Location Online