IMRG Data Breakfast - The Complete Customer Funnel

Supported by Zendesk

In this unabridged walkthrough of the customer funnel, IMRG will share the results of a brand-new study, tracking performance on retail sites from site entry right through to payment completion – identifying the common points between retailers who have the highest rates of performance at various stages of the funnel, and those with the lowest.

At this event, IMRG will share granular analysis of how customers behave on retail websites while Zendesk will share some of the findings from their own study "Zendesk Customer Experience Trends Reports 2019".

Zendesk used the data of 45,000 companies using their products to explore how top companies tackle customer support/customer experience to identify what separates leaders from everyone else.

So, what are the factors that retailers can optimise, at each stage of the customer funnel, to help improve the percentage of visitors who make it all the way through to full conversion? How do you retain those customers to come back and buy from you again?

What will I learn?

During this breakfast session we will discuss how you can optimise the various types of customer journeys for better conversion and have more visibility of customer behaviour. We will look at topics such as:

  • Types of customer journeys (linear and non-linear)
  • The percentage of visits that reach the various stages of the purchase journey
  • The common elements that strong performing sites use
  • Practices that may restrict the chances of conversion
  • The impact of delivery and payment propositions
  • The role of content and social media strategy in customer conversion

At this event you’ll learn from best practice examples, debate trends in this area, and network with your peers – as well as enjoying a delicious spread of food.

Who Should Attend?

Registration for this event is limited to IMRG retail members only, with the capacity for 15 attendees. All registrants will be reviewed prior to the event.

For more information, contact

Event Date 2nd May 2019 to 2nd May 2019
Event Time 08.00 to 10:30
Location Balthazar, London

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