IMRG Customer Week 2020

Watch IMRG's Customer Week in collaberation with ECOMMERCE EXPO and our headline sponsor Epsilon Conversant, a series of five one hour webinars, that took place between the 15th and 19th of June 2020.

Customer Week brings you IMRG’s latest research into how customer behaviour is evolving, particularly focusing on how it will be impacted over the longer term by the Coronavirus outbreak, helping you adapt your proposition to cater for evolving customer behaviour and expectations.

Customer Week is all about looking forward – taking what we’ve learnt during this crisis and considering what the long-term ramifications are for managing customer experience.

Our data-informed insight is intended to give you the insight you need to optimise your customer proposition for success. Watch the webinars to learn:

  • How to understand customer behaviour in light of the Coronavirus outbreak
  • How to adapt customer propositions following the Coronavirus crisis
  • How to optimise your retail site conversion
  • How to apply techniques for acquisition and retention

Webinar Image

Members - Login to watch the webinar

Not a member? Join the IMRG Membership to watch the webinar and get unique resources to understand and improve your online retail performance.

Permission Statement

We have partnered with sponsors in researching and producing Customer Week.

If you want additional insights and updates on products and services from our sponsorship partners which will be beneficial to you and related to the subject of Customer Week, give your consent by clicking “Accept” below.

Please note that your accessing of this content is not conditional on your provision of consent.