IMRG reports
IMRG - Expert reports for online retail intelligence.
Understand emerging trends and key developments in online retail. Compiled by our independent experts together with professional insight from specialist solution providers, get the inside track on industry best practice and accelerate business performance.
What long-term impacts will the coronavirus have on online delivery?
06/08/2020
A short paper identifying trends from the outbreak related to the doorstep experience, speed of delivery and click and collect.
07/07/2020
The Covid-19 pandemic has fast-tracked many industry developments and delivery innovations that have long been discussed. Despite the devastating impact it will have on certain aspects of the retail industry, many businesses will emerge on the other side with new propositions and find themselves stronger than before.
Building for Competitive Growth
29/06/2020
Consumers’ needs and expectations are changing and whilst the majority tend to change their behaviours slowly, digital is accelerating this pace of change. This report highlights some of these changes and influences, with our report partner, Proximis, providing thought leadership as we provide suggested actions for consideration.
Retail in the 2020s – Embracing Green to Turn Red into Black
13/03/2020
This is an IMRG report, supported by Logistics Reply. The Review examines how, by combining the need for provenance, compliance, brand protection and sustainability through technology, retailers can satisfy the new emboldened, ethically-aware consumer.
26/02/2020
This is an IMRG report, supported by Metapack. The Review examines the developing expectations of shoppers and increasing challenges for retailers to make Returns work.
IMRG Data Report - How to Refine the Checkout to be SCA-Ready
05/02/2020
This is an IMRG report, supported by J.P.Morgan, providing a guide for merchants wanting to understand how consumers might interact with secure customer authentication and what impact this could have on their journey.
IMRG Data Report - 5 things we learnt from Black Friday 2019
28/01/2020
This is an IMRG report, supported by Magento, looking at what we learnt from the Black Friday period 2019, and what it means for the event next year? This report focuses on five key developments from the peak sales event in 2019.
IMRG Data Report - The Customer Is Always Right
08/01/2020
This is an IMRG report, supported by Zendesk, looking at how expectations around customer service are evolving, and what retailers can do about it.
IMRG Data Report - UK Consumer Home Delivery Review 2019/20
13/11/2019
This IMRG report, the eleventh in the series, is supported by GFS and Maru/Matchbox, is a ‘deep-dive’ review that has established a unique place in the area of online delivery research, asking more than 50 questions consistently focussed around online fulfilment and delivery.
IMRG Data Report - Increasing Customer Conversion
25/06/2019
This is an IMRG report, supported by J.P. Morgan, looking at things to consider when optimising payment acceptance processes for higher conversion.