IMRG reports

IMRG - Expert reports for online retail intelligence.

Understand emerging trends and key developments in online retail. Compiled by our independent experts together with professional insight from specialist solution providers, get the inside track on industry best practice and accelerate business performance.

Valuing Home Delivery Review 2021

Valuing Home Delivery Review 2021

20/04/2021

In the 15 years since the first review, the industry has considerably improved the online delivery experience for shoppers with innovation and efficiencies keeping the costs involved as low as possible. However, as standards and performance improve, so customer expectations increase and the aim of the IMRG Valuing Home Delivery Review is to help the UK online retail industry maintain its momentum and pace with these expectations.

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2021: More of the same or new beginnings for eRetail?

2021: More of the same or new beginnings for eRetail?

19/03/2021

Retail, like much of the economy, has faced a tumultuous 12 months. Online channels have benefitted massively but there are question marks over whether this trend will continue once the stores reopen.

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Fashion Connect Report 2021

Fashion Connect Report 2021

12/03/2021

This report picks out the highlights from the three-day conference, including key talking points from senior retail representatives from Ted Baker, The White Company, and White Stuff.

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Consumer Home Delivery Review 2020/21

Consumer Home Delivery Review 2020/21

26/02/2021

This research provides a useful barometer of customer perception, but it is essential to understand that this does not necessarily correlate with actual behaviour. As we all know by now, what a consumer says they are going to do isn’t necessarily how they actually proceed in their actions. Read on for the full findings.

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Optimising search on retail sites

Optimising search on retail sites

22/02/2021

Using data and insight from the IMRG’s quarterly benchmarking, a customer survey and technical insight from our report supporters, Lucidworks, we will provide you with some action points that you can apply to your own web offering.

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The 3 pillars of customer loyalty

The 3 pillars of customer loyalty

16/02/2021

As the focus switches from unprecedented customer acquisition, to the task of customer retention, what are the key factors to consider? And how can traditional retailers take a leaf out of the new online pureplay customer retention guidebook?

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Five charts to sum up 2020 in online retail

Five charts to sum up 2020 in online retail

01/02/2021

As we head into 2021 there are many lingering questions as to which of the changes enforced by the pandemic will continue long term. As these charts show, Covid-19 scattered established trend lines through peaks and troughs that could never have been foreseen in 2019.

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The Click & Collect Evolution In Retail

The Click & Collect Evolution In Retail

27/01/2021

In this report, IMRG and Consignor discuss how click & collect has evolved since its inception at the turn of the century, what happened to it in this most exceptional of years, and what the future holds.

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Winning Website Optimisation Strategies

Winning Website Optimisation Strategies

03/11/2020

For the retailers and brands ramping up their digital strategies at this time and investing in their website development, this report provides some key guidance on how to boost site optimisation at the four stages of the customer funnel.

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Data Week Report 2020

Data Week Report 2020

23/10/2020

Focusing on the retailers’ insights, this report captures the key talking points from Data Week 2020, giving a greater insight into how 21st century businesses are running their operations.

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