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Understand emerging trends and key developments in online retail. Compiled by our independent experts together with professional insight from specialist solution providers, get the inside track on industry best practice and accelerate business performance.
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Local Is The New Global
23/07/2021
This report will take a look at a specific area of the retailer’s proposition, the delivery promise. More specifically, reviewing IMRG data, customer surveys and insight from the reports’ supporter, Gophr, we will be provide a range of actions that merchants can take to meet customer’s changing requirements around speed of delivery.
Change (ing) faces of retail
23/06/2021
This report will review some of the action points that mid sized retailers can undertake to retain the customer, be they multichannel or pureplay. It will also provide some expert insight from the reports’ supporters, Remarkable Commerce.
Home & Garden Sector Report 2021
22/06/2021
IMRG’s first deep dive in the H&G sector coincides with one of the most turbulent trading periods in recent history. Referencing merchant input from the IMRG Merchant H&G retail roundtable in May 2021 and data points from the IMRG Cap Gemini eRetail Sales Index, this report charts key category trends over the last 18 months and provides a few pointers for the near future.
Five charts illustrating the state of online delivery
11/06/2021
Using a range of different datasets and studies, this report looks at different topics from how customers return items to how many delivery options retailers offer, cross-border online volumes and the costs associated with failed delivery.
Authority, Buyability, Credibility
09/06/2021
Product, the whole raison dêtre of retail, is central to both a retailers’ proposition and the customers’ requirements. For retailers and brands assessing their Product Content strategies, this report explores the role of content in driving sales, loyalty, and profitability.
The Returning Conundrum
08/06/2021
This report explores the key data points that illustrate the issues and opportunities of a professionally run returns proposition, with key insights from ReBOUND Returns.
Retail – Driving Customer Loyalty In A Digital Era
01/06/2021
For many merchants the key question now is “what’s next?”. Will the current growth in online continue, will store openings see a return to previous purchasing patterns and what will customer expectations look like in the future?
Beyond the Buy button
25/05/2021
Website, physical store, mail order and increasingly, social media are all places where the customer interacts with the brand. So, why do customers continue to have inconsistent and disjointed experiences?
Valuing Home Delivery Review 2021
20/04/2021
In the 15 years since the first review, the industry has considerably improved the online delivery experience for shoppers with innovation and efficiencies keeping the costs involved as low as possible. However, as standards and performance improve, so customer expectations increase and the aim of the IMRG Valuing Home Delivery Review is to help the UK online retail industry maintain its momentum and pace with these expectations.
2021: More of the same or new beginnings for eRetail?
19/03/2021
Retail, like much of the economy, has faced a tumultuous 12 months. Online channels have benefitted massively but there are question marks over whether this trend will continue once the stores reopen.
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