IMRG Metapack UK Delivery Index - September 2019

Reporting August 2019 Performance

Executive Summary

The IMRG Metapack Delivery Index analyses data from almost 200 retailers and an average of more than 10 million orders in any one month, representing £8 billion in order value in any 12-month period.

  • The year-on-year decline in online parcel delivery volumes, continues with another drop of 8.1 % compared to July 2018
  • Of the volume delivered to UK consumers, almost two-thirds (62.5%) was sent through specified day / next day delivery services in June, as retailers fight to create demand and for market share
  • Order values fell again, overall with only EU orders increasing in value year-on-year and month-on-month, as the euro once again gained ground on sterling. More than 78% of all cross-border orders went to the EU
  • On-time delivery continues to hold above 90% despite the high use of next day services, because supply chains have capacity due to the lower delivery volumes that need to be processed
Webinar Scroll Banner