IMRG Metapack UK Delivery Index - January 2020

Reporting December 2019 Performance

Executive Summary

The IMRG Metapack Delivery Index analyses data and an average of more than 10 million orders in any one month, representing £8bn in order value in any 12-month period.

  • Month-on-Month, parcel volumes rose +24.7%, perhaps reflecting the later Black Friday (29 Nov) this year, meaning the majority of that volume would have entered the network in December
  • On-time delivery fell to 86.8%; down 2 percentage points on last year 
  • Late / carded delivery is also up to 4.86% and has been increasing steadily over the past 4 months
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