IMRG Capgemini Quarterly Benchmarking Reports
The IMRG Capgemini Quarterly Benchmarking is an additional reporting tool that is open to all participants in the IMRG Capgemini e-Retail Sales Index. It tracks over 40 key performance indicators across 7 categories, leading to unique online performance i
07/07/2020
The Covid-19 pandemic has fast-tracked many industry developments and delivery innovations that have long been discussed. Despite the devastating impact it will have on certain aspects of the retail industry, many businesses will emerge on the other side with new propositions and find themselves stronger than before.
Building for Competitive Growth
29/06/2020
Consumers’ needs and expectations are changing and whilst the majority tend to change their behaviours slowly, digital is accelerating this pace of change. This report highlights some of these changes and influences, with our report partner, Proximis, providing thought leadership as we provide suggested actions for consideration.
Retail in the 2020s – Embracing Green to Turn Red into Black
13/03/2020
This is an IMRG report, supported by Logistics Reply. The Review examines how, by combining the need for provenance, compliance, brand protection and sustainability through technology, retailers can satisfy the new emboldened, ethically-aware consumer.
IMRG Capgemini Sales Index - February 2020
28/02/2020
Sales Index February 2020 (Reporting January 2020)
26/02/2020
This is an IMRG report, supported by Metapack. The Review examines the developing expectations of shoppers and increasing challenges for retailers to make Returns work.
IMRG Data Report - How to Refine the Checkout to be SCA-Ready
05/02/2020
This is an IMRG report, supported by J.P.Morgan, providing a guide for merchants wanting to understand how consumers might interact with secure customer authentication and what impact this could have on their journey.
IMRG Data Report - 5 things we learnt from Black Friday 2019
28/01/2020
This is an IMRG report, supported by Magento, looking at what we learnt from the Black Friday period 2019, and what it means for the event next year? This report focuses on five key developments from the peak sales event in 2019.
IMRG Capgemini Sales Index - January 2020
23/01/2020
Sales Index January 2020 (Reporting December 2019)
IMRG Metapack UK Delivery Index - January 2020
16/01/2020
IMRG Metapack UK Delivery Index Summary January 2020, reporting December 2020.
IMRG Capgemini Sales Index - December 2019
10/01/2020
IMRG Capgemini Sales Index Summary December 2019
IMRG Data Report - The Customer Is Always Right
08/01/2020
This is an IMRG report, supported by Zendesk, looking at how expectations around customer service are evolving, and what retailers can do about it.
IMRG Capgemini Sales Index - November 2019
22/11/2019
IMRG Capgemini Sales Index Summary November 2019
