Online Retail Data & Reports
Our reports provide unique insight into the online retail market, helping to inform your commercial and strategic decisions.
These reports cover emerging trends and developments. Past topics include the implications of Brexit, the logistics of click & collect, and the multi-device consumer journey in online retail.
We track 40 KPIs in our Quarterly Benchmark, giving you unique access to information about the online market’s performance, and providing context for your own results.
Our Delivery Index tracks figures and trends in online delivery, which can inform your approach and help you measure your own performance.
Participate in our Sales Index to build in-depth understandings of your performance against your UK online retail peers.
07/07/2020
The Covid-19 pandemic has fast-tracked many industry developments and delivery innovations that have long been discussed. Despite the devastating impact it will have on certain aspects of the retail industry, many businesses will emerge on the other side with new propositions and find themselves stronger than before.
Building for Competitive Growth
29/06/2020
Consumers’ needs and expectations are changing and whilst the majority tend to change their behaviours slowly, digital is accelerating this pace of change. This report highlights some of these changes and influences, with our report partner, Proximis, providing thought leadership as we provide suggested actions for consideration.
Retail in the 2020s – Embracing Green to Turn Red into Black
13/03/2020
This is an IMRG report, supported by Logistics Reply. The Review examines how, by combining the need for provenance, compliance, brand protection and sustainability through technology, retailers can satisfy the new emboldened, ethically-aware consumer.
IMRG Capgemini Sales Index - February 2020
28/02/2020
Sales Index February 2020 (Reporting January 2020)
26/02/2020
This is an IMRG report, supported by Metapack. The Review examines the developing expectations of shoppers and increasing challenges for retailers to make Returns work.
IMRG Data Report - How to Refine the Checkout to be SCA-Ready
05/02/2020
This is an IMRG report, supported by J.P.Morgan, providing a guide for merchants wanting to understand how consumers might interact with secure customer authentication and what impact this could have on their journey.
