This report uses content from a variety of sources, as set out in the list below. Many of these sources are available to the general public, and can be consulted for further information surrounding a specific topic.

The sources consulted include, but are not limited to:

OECD Factbook statistics. (DOI:10.1787/factbook-2014-en)

Aus Trade

Sensis eBusiness Report,September

Sitecore Emerging Trends report 2014

AIMA 2014 - How Australian retailers are transformig the e-commerce marketplace

Deloitte Global Mobile Consumer Survey, 2014

Nielsen; The Telstra Smartphone & Tablet Index 2014, September 2014

Nielsen survey commissioned by PayPal, 2013

ACMA, 2013

Asendia Pocket Guide to cross border e-commerce 2015

Steering Committee for the review of Government Service Provision, Report on Government Services 2013

RealityCheck Research Feb 2015

Australia Post Whitepaper: Returns, 2013




Political and socio-economic environment

Online and mobile usage



Custom clearance policy

Legal framework and regulation

Logistics and fulfilment